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The course to learn how to manage business relationships and solve problems with customers and people working in the branch

Why choose this course?

Supervisors support Branch Managers in managing and coordinating the other people working in the branch

These figures are responsible for managing relationships with customers who pose difficulties or raise objections. They must overcome these issues to ensure that the customer experience and the memory of the company remain positive.

 They help to coordinate skills, roles and relationships in the team, ensuring that all employees perform their work to the best of their ability.

Its challenges are the monthly sales budget and the customer satisfaction index.

Who is it aimed at?

It is suitable for you if you already have sales work experience in contact with customers and have coordinated small groups of people, not limited to car hire, and want to strengthen your skills in managing and coordinating sales teams.

Want a hand with choosing?
Leave your details in the form at the bottom. We will call you back and answer all your questions.

After the course

In our field, Supervisors are the figures who stand right behind colleagues, play their part in accompanying customers, handle the most delicate situations and help Branch Managers to make their branches a perfect workplace.

Supervisors can grow further within the branch and become Branch Managers. Or work in the Headquarters, in the Fleet or Sales departments, or in staff divisions, such as HR and Finance, Legal and Compliance

The remuneration for this role consists of a fixed part, which fully corresponds to the requirements of national contracts, plus an additional bonus part defined on the basis of achieved targets.

You will soon find out if this job is for you because every participant who meets the terms and deadlines of the course will have the opportunity to work immediately with a fixed-term contract, paid and managed according to the regulations of the country where it will take place, in one of the branches of our main partner Sixt, in England or in other European countries.

By the end of the programme you will have acquired interpersonal and commercial skills, plus a managerial introduction, which will enable you to manage relationships, including delicate ones, with customers and people you work with, as well as to coordinate a sales team.

Study Plan

Among the subjects you will find the skills relevant to your chosen role, plus a business English course and an introductory course in a second foreign language. You can choose the one from the country where you would like to work during the course.

5 Learning Areas
  • Communicating with customers and colleagues
  • Working in a sales team
  • Managing difficult relationships: conflicts and emotions

Managing the stages of the consultative sales process:

  1. Welcoming the customer
  2. Conducting a sales interview
  3.  Presenting the proposal by arguing the benefits for the customer
  4. Handling objections and solving problems
  5. Up-selling and cross-selling
  6. Closing the sale
  7.  Checking the customer’s satisfaction

Sales negotiation


Coordinating a sales team:

  • People management principles
  • Sales coaching and mentoring
  • English for working in sales
  • introductory course in a second foreign language

Introduction to the car rental market:

  • the sector’s characteristics and potential, the target market and the type of target customer.
  • how short- and long-term rental works, the main rental contracts and online rental methods


This is the time when you have the opportunity to put your skills and abilities into practice, the enthusiasm and desire to get involved and the spirit of adventure that drives you to explore new parts of the country or Europe.

During the training month, you can immediately put into play the skills you already have and are acquiring, in a paid fixed-term job in one of the branches of our main partner Sixt, either in England or in Europe, depending on the regulations of the country. Leave your contact details in the form below to receive all the information.

How the course works

It is free of charge to enrol and attend Mobility Business Institute .
Lessons will be online and live. They will be held on weekdays, in the mornings and afternoons

Each lesson includes a theory section, which is useful for learning the relevant notions for carrying out the activities of the chosen role, as well as more practical and experiential sections in order to immediately put acquired skills into practice.

We believe in a participatory, collaborative, experiential and reflective approach. You will be guided by teachers with long experience in their roles and in the topics they cover, but the relationship will be more based on interaction between participants than on a frontal lesson.

At the end of the lessons we will present you with a final test, which will also assist you in understanding your skills and will help you choose your internship.


At the end of the programme, before the start of the internship, you will receive an official certificate for the course you have taken.

Ask Me Anything

Leave your contact details in the form below and we will call you back to arrange a chat to clear up any doubts and receive any information you may find useful.

You can also get help navigating the different programmes to choose the one best suited to your aspirations and skills. In any case, if you leave your details you will receive a summary brochure with the different information and the four programmes

Mobility Business Institute courses are:


You will acquire specific skills in order to quickly familiarise yourself with the context in which you may be working and the activities you may have to perform.


The courses are full of additional skills, such as English and a second language of your choice, with which you can move and work anywhere.


You can follow the training directly from home or wherever you want, from your PC, smartphone, tablet or any device.


After just one month of free training, you can start your paid work experiences in your country or abroad.

International experiences

You can do your work experiences in your country or in one of the other European countries where branches of our main partner Sixt are present. The training month therefore includes a course in English and a second language of your choice, which you may need in your job.

Free of charge

We feel a social responsibility to develop and offer job opportunities.
This is why, as a Mobility Business Institute and together with our main partner Sixt, we want to play our part through specific, concrete and practical training that leads to real job opportunities.

Enquire about Mobility Business Institute courses

Leave your details and we will call you back for a chat where you can ask us any information you think would be useful for you.
In the meantime, you will immediately receive a free brochure with all course programmes.